Insights for Procure-to-Pay and Finance Leaders

How to manage e-invoicing globally – the DHL story [webinar notes]

Learn why DHL selected Tradeshift for e-invoicing after an RFP process that involved 30 vendors.

[UPDATED 9/30 to include on-demand replay] This morning (very early if you’re on the Pacific coast) we held a webinar from the U.K. with partner Susie West from sharedserviceslink and customer Steven Verhasselt a program manager at DHL.

Verhasselt, based at a shared service center (SSC) in Maastricht, the Netherlands, runs P2P programs for various business partners within DHL, focusing on invoice processing, eBilling inbound (supplier invoices), and workflow.

Since 2007 and prior to deploying Tradeshift last year, the German shipping and logistics company was using a provider that was unable to deliver. The company’s goal of 70% conversion to electronic within two years was unmet due to challenges ranging from suppliers fees, manual on-boarding, and lack of both interoperability and a global presence.

Tradeshift, on the other hand, was able to meet DHL’s requirements and was selected after a comparison of over a couple dozen vendor solutions.

Last year, DHL’s SSC began the rollout of a three-phase e-invoicing project with the ultimate goal of a global program. Phase one focuses on its 1,500 suppliers across Europe; phase two will aim at automating 1.3 million invoices from other operations across Europe; and, phase three will look to automate the final million invoices from across the rest of the world.

Since deploying Tradeshift, some countries where DHL operates have already shifted 60% of their invoice volume to electronic, according to Steven. And he reported an impressive 20%-30% e-invoicing conversion rate every month, citing our automated supplier on-boarding as a key factor.

“What worked really well was Tradeshift’s customer success manager, who helped us make the project as successful as possible,” said Verhasselt.

We thank Steven for sharing his story and sharedserviceslink for hosting the event, plus all the great live tweets!:

SSL - DHL Tweets

You can view the on-demand replay or slides below.

Related reading